Real Human Support
Need help? We're here when you need us. Every annual plan includes direct expert support.
Sign in to My ENALTA to open it.
- Calls
- you pick the time
Ticket
Update the hours on the contact page
You
Starting Monday we open at 8:00. Could you update it? Text attached.hours.pdfSupport
Done, it's live. Take a look and, if everything's right, you can close the ticket.
Four ways to reach a person
For almost everything, a ticket is fastest: it's on record and handled by someone who knows your project.
Ticket in My ENALTA
Recommended
- Best for
- Changes, bugs and questions about your service. Attach screenshots or files.
- When
- Anytime
- Response
- Follow progress in the ticket
Scheduled call
- Best for
- Walkthroughs and planning that are better talked through live.
- When
- Mon–Fri, 10:00–17:00 (Mexico City)
- Response
- 30-minute slots
WhatsApp
- Best for
- If you're not a client yet or have a quick question.
- When
- Mon–Sat, 9:00–17:00 (Mexico City)
- Response
- Replies in minutes
What happens when you open a ticket
Every state shows in your portal, so you always know where your request stands.
- Sent
You describe what you need
Subject, description, priority (low, medium, high or urgent) and any files that help.
- Open
The team receives it
Your ticket joins the queue with its priority and is handled by someone who knows your project.
- Pending
We reply
When we answer, the ticket moves to Pending and shows as New reply in My ENALTA.
- Closed
It's resolved
You close it once everything's right. If something breaks again, reopen it and keep the history.
How do I get help after my site launches?
Sign in to your account and open a support ticket describing your request. You can attach screenshots and files, and follow its progress right there; if you'd rather talk it through, book a call at a time you choose.
When can I book a support call?
Support calls are available Monday to Friday, 10:00–17:00 (Mexico City time). For most requests a ticket is the fastest route, but calls are ideal for walkthroughs and planning.
Is my data secure?
Yes. Your data is processed and stored with reputable providers under appropriate security safeguards. We never sell your personal data — see our Privacy Policy for details.